Privacy Policy

Effective Date: October 1, 2025

Last Updated: October 1, 2025

Welcome to JM Custom Metal Works (“we,” “us,” “our,” or “JM Custom”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website jmcustommetalworks.com (the “Site”) or otherwise interact with us. By accessing or using our Site, you consent to the practices described in this Policy.

  1. Information We Collect

We collect information in two broad categories:

  1. a) Information you voluntarily provide

When you interact with us (such as placing orders, contacting us, registering for an account, subscribing to newsletters, etc.), you may provide us with:

  • Name
  • Postal address
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed via third-party payment gateways)
  • Messages, comments, or content you submit (e.g., via contact forms)
  • Any additional information you choose to provide
  1. b) Information collected automatically

When you access our Site, some information is collected automatically via cookies, log files, and similar technologies. This may include:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages you view, links you click, time spent on pages
  • Referral/exit pages
  • Date/time stamps
  • Usage data (e.g., scrolls, clicks)
  • Cookie identifiers and tracking technology data
  1. How We Use Your Information

We use the information we collect for several purposes, including:

  • To process and fulfill your orders (billing, shipping, order confirmations)
  • To communicate with you (e.g., order updates, customer support)
  • To improve and maintain our Site (bug fixes, performance, new features)
  • To personalize your experience (displaying relevant products or offers)
  • To send newsletters, marketing communications, and promotional offers (if you opt in)
  • To detect and prevent fraud, abuse, or other illegal activities
  • To comply with legal obligations or enforce our terms
  1. Sharing and Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers & Vendors: We engage trusted third parties (e.g., payment processors, hosting providers, shipping services, email service providers) who assist us in operating our business. These parties are contractually obligated to protect your information.
  • Legal Obligations: If required by law, court order, or governmental request, we may disclose your information to comply with legal obligations or protect our rights, property, or safety.
  • Business Transfers: If JM Custom is involved in a merger, acquisition, asset sale, or other corporate transaction, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information when you specifically authorize us to do so (for example, with partners or other parties).

We do not sell your personal information to third parties for monetary gain.

  1. Cookies and Similar Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect usage information, remember your preferences, and improve our services. Cookies can be:

  • Essential / Strictly Necessary: Required for site functionality
  • Performance / Analytics: To understand how visitors use our site
  • Preference / Functional: To remember choices or settings
  • Marketing / Advertising: To deliver relevant promotions

You can disable or block some cookies via your browser settings. However, doing so may affect the functionality and performance of our Site.

  1. Data Retention & Security

Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (such as processing orders), to comply with legal obligations, to resolve disputes, and to enforce our agreements.

Security

We take reasonable technical and organizational measures to protect the integrity, confidentiality, and availability of personal information. This includes using encryption (e.g., SSL/TLS), secure servers, access controls, and regular security reviews. However, no transmission or storage system is 100% secure, so we cannot guarantee absolute security.

  1. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

  • Right to access/obtain a copy of your data
  • Right to correct or update inaccurate information
  • Right to delete or erase your data (subject to legal or contractual constraints)
  • Right to restrict or object to certain processing
  • Right to withdraw consent (if we rely on your consent)
  • Right to data portability (receiving your data in a usable format)

To exercise any of these rights, or for questions about your data, please contact us (see Section 8).

You can also opt out of promotional communications by following the unsubscribe instructions in our emails or by adjusting preferences in your account.

  1. Children’s Privacy

Our Site is not intended for children under the age of 13 (or the age applicable in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete that data promptly.

  1. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

JM Custom Metal Works

Address: 1740 N. Fork Rd, Yakima, WA 98903

Email: info@jmcustommetalworks.com

Phone: (509) 949-8103

Hours: Mon–Fri, 8:00 AM – 6:00 PM EST

  1. Amendments & Updates

We may update this Privacy Policy from time to time (for example, to reflect changes in legal requirements or business practices). When we make changes, we will update the “Effective Date” at the top. We encourage you to review this page periodically. Your continued use of our Site after the changes take effect constitutes acceptance of the revised policy.